Dealing with Upset Patients

| October 22, 2020

Text ‘bulletproof’ to 33777 to stay in the know about all things Bulletproof, and buy the book HERE!

Bulletproof Dental Practice Podcast Episode 176

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

  • Introduction
  • Values
  • Verbiage Is Everything
  • Validate Concerns
  • Post-Operative Call
  • Respond To Every Review
  • Alignment
  • Team First

References

Bulletproof Dental Practice

Review Us

Tweetables

Communication is either a loving response or a cry for help. Dr. Craig Spodak

People just want to be understood. Dr. Peter Boulden

Payback is best served cold. Dr. Peter Boulden

Blog

Practice Perspectives: Catching Up, Buying In, and Expanding Out

, April 12, 2023

Show Me Your Friends and I’ll Show You Your Future with Randy Smith

, April 5, 2023

Efficient Insurance Verification with Dr. Derek Giddon

, March 29, 2023

Talking Nachos with Dr. Paul Goodman

, March 22, 2023

Our Success Gets People Healthy

, March 17, 2023

The Roadmap to Financial Success with Randy Smith

, March 15, 2023

Freedom of Direction

, March 8, 2023

Dr. Startup PART 2 with Dr. Trey Miller

, March 1, 2023

To Sell or NOT to Sell PLUS Mastermind Ski Retreat Recap

, February 22, 2023

2023:Predicting Losers and Winners in the Dental Industry, PART 2

, February 3, 2023

2023: Predicting Losers and Winners in the Dental Industry, PART 1

, February 1, 2023

Setting Your Marketing Budget in a Potential Recession

, January 25, 2023

The Problem is Really YOU with Dr. Paul Etchison

, January 18, 2023

Look at These 3 Stats if You’re Thinking of Going Out of Network with Teresa Duncan

, January 11, 2023

MLR Passed Legislation, Recession Proofing, the Culture Debate Continues

, January 4, 2023

The Doctor-Hygienist Disconnect: Communication, Compensation, Values with Brittany Simon of Bulletproof Hygiene

, December 28, 2022

Ai: Dall-E, ChatGPT – This changes EVERYTHING!

, December 16, 2022

Holiday Bonuses, Cryptocurrency, ERC, and Summit

, December 14, 2022

Generational Dentistry with Dr. Myles Spodak

, December 7, 2022

Knowing What You Don’t Want with Judy Kay Mausolf of Culture Camp and Erika Pusillo

, November 30, 2022

ALWAYS BE RECRUITING

, November 23, 2022

Cannibalization is REAL for Your Practice with Alex Sharp of Shared Practices

, November 9, 2022

Blackrock, Smile Direct Bankrupt, Interest Rates to Make Decisions

, November 2, 2022

Cabo This Week, Immersion Learning, Biggest Breakthroughs, Your Personal KPI is Net Worth

, November 2, 2022

Natural Disasters, Getting Sweatyback Over Ideal Case Acceptance, and Removing Your Own Roadblocks with Dr. Rob Ritter and Dr. Chris Ramsey

, October 19, 2022

Silver Linings of an Upcoming Recession

, October 12, 2022

Surviving “SUCKtember” with Dr. Dwight Peccora and Dr. Trey Tippit

, October 5, 2022

Reduce the Friction TO GET PAID with Dr. Dwight Peccora

, June 29, 2022

FINANCIAL PLANNING – Winter is Coming

, June 8, 2022

Creative Content Ideation with Dr. Nick Ciardiello

, June 8, 2022

Rants and Rambles: Real Estate, Raccoons, Being Happy

, May 25, 2022

Bulletproof Storytime

, May 18, 2022

Mastermind Announcement

, May 14, 2022

There Are NO Mistakes in Life with Dr. Rich “Dancing Dentist” Constantine

, April 27, 2022

The Getting is in the Giving with Dr. Mark Costes

, April 20, 2022

FULFILLMENT – Peak Performance – Brain Training and Longevity

, April 15, 2022

FULFILLMENT: Peak Performance – Testing

, April 14, 2022

FULFILLMENT: Peak Performance – Diet and Exercise

, April 13, 2022

Reduce the Friction

, March 30, 2022

Expanding your Identity as an Intrapreneur with Dr. Lisel Balk

, March 16, 2022

Bulletproof Vs. Shared Practices: Round 1

, February 21, 2022

Leadership Development with Brittany Simon of Bulletproof Hygiene

, February 16, 2022

Crafting Your Practice with Dave Monahan of Kleer

, February 9, 2022

Inputs Predict Your Outputs – CRUSH THIS YEAR

, January 12, 2022

Heroin and a Salary

, December 22, 2021

How it Started, How it’s Going

, December 10, 2021

All things Real Estate – Part 2

, November 24, 2021

All Things Real Estate – Part 1

, November 17, 2021

Every‌ ‌Self‌ ‌Help‌ ‌Book‌ ‌EVER‌ ‌ Boiled‌ ‌Down‌ ‌to‌ ‌11‌ ‌Simple‌ ‌Steps‌

, November 10, 2021

How To Talk To Your Team

, November 3, 2021

Your Revenue Doesn’t Matter

, October 21, 2021

Entrepreneur vs Solopreneur vs Associateprenuer

, October 13, 2021

Recruiting Top Talent with Chris Tuff

, October 6, 2021

4 Freedoms: Time, Money, Purpose, Relationships with Chris Tuff

, September 29, 2021

Business is not Productivity, Productivity is not Profitability with Chris Salierno

, September 22, 2021

Fortune Rewards the Bold with Dr. Dwight Peccora

, September 15, 2021

Big Case Presentation – Boulden’s Partners Part 2

, September 8, 2021

Big Case Presentation – Boulden’s Partners Part 1

, September 2, 2021

Goal Setting to Take Your Practice to the NEXT LEVEL with Chris Tuff

, August 26, 2021

Paying Off Student Loans & Arbitrage

, August 25, 2021

Summit Wrap Up 2021

, July 28, 2021

Micro and Macro Economics with Peter Mallouk of Creative Planning

, June 23, 2021

Debt Repayment Methods

, June 16, 2021

Bottlenecks to Revenue

, June 9, 2021

John Warrillow: Author of “Built to Sell” & “The Art of Selling Your Business”

, May 26, 2021

Thinking Like an Owner with Dr. Jenny “Yogi Dentist” Perna

, May 19, 2021

The Power of In-Person with Chris Tuff

, May 12, 2021

Building on Stone with Dr. Trey Miller

, May 5, 2021

Culture Eats Strategy for Breakfast with Chris Tuff

, April 28, 2021

Using Analytics to Optimize Inbound Calls

, April 14, 2021

Post Corona : From Crisis to Opportunity

, March 31, 2021

The Bulletproof Pathway

, March 17, 2021

Comfort Zone & Lifestyle Creep

, February 17, 2021

1 VS. 5 Locations

, February 10, 2021

Team Alignment is EVERYTHING

, February 3, 2021

Launching Bulletproof Hygiene with Brittany Simon & Charissa Wood

, January 27, 2021

The One Clinical Skill You Should MASTER

, January 13, 2021

State of the Economy, INFLATION, and Rants

, January 6, 2021

Patient EASE Over Customer Service

, December 30, 2020

Patient Retention is the Key to Growth

, December 23, 2020

Work As Hard As You Can

, December 9, 2020

The Future is Brighter Than You Think with Peter Mallouk

, December 3, 2020

Becoming a Thoroughbred

, November 27, 2020

Unlock Your Practice’s Secret Weapon

, November 19, 2020

The Easy Way Was Actually the Hard Way

, November 12, 2020

Dr. Boulden & Dr. Spodak on Hiring

, November 5, 2020

Discovering Your Inward Path with Sage Robbins

, October 28, 2020

Dealing with Upset Patients

, October 22, 2020

Rundle in Dentistry? with Scott Galloway

, October 9, 2020

Balance is a Myth, Don’t Be Fooled

, October 1, 2020

It’s Never Too Late To Change Directions: Life and Dentistry

, September 24, 2020

Team Compensation Negotiations

, September 17, 2020

The Risk of Burnout

, September 9, 2020

Local Dental SEO Mastery with Darren Shaw

, September 3, 2020

When to Expand

, August 27, 2020

Be Different with Mike Michalowicz

, August 20, 2020

Enrolling More Dentistry Through Better Verbiage with Dr. Paul Homoly

, July 23, 2020

Don’t Blow Your Ask

, July 16, 2020

Drilled with Dr. Brady Smith

, July 10, 2020

Dr. Boulden on TIME MANAGEMENT

, July 6, 2020

Dr. Boulden – SWOT Analysis

, July 2, 2020

3 Biggest Bottlenecks of an Entrepreneurial Dentist: PART 2 with Perrin DesPortes of TUSK Partners

, June 25, 2020

3 Biggest Bottlenecks of Being an Entrepreneurial Dentist: Part 1 with Perrin DesPortes

, June 18, 2020

Your Last Dance

, June 2, 2020

Dr. Miguel Stanley: Part 2

, May 21, 2020

P&L is Your Tool to Freedom with Dr. Tim McNamara

, May 14, 2020

Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

, May 7, 2020

Making Money Isn’t About Luck

, May 4, 2020

Multiple Websites for Multiple Offices & Stock Photos

, April 30, 2020

5 Recommended Bulletproof Books

, April 27, 2020

International Man of Mystery, Dr. Simon Chard

, April 23, 2020

Nathan French is Attention Driven

, April 16, 2020

Cryptic Credit Card Fees Should Be Illegal with Patrick MacLellan

, April 9, 2020

Looking for Silver Linings

, April 7, 2020

Things We CAN Control (5 min)

, March 27, 2020

Meaning Over Money with Dr. Clifton Cameron

, March 23, 2020

HR Answers in a Corona World

, March 19, 2020

The Summit Recap

, March 3, 2020

Dr. Baird is BAAACK!

, February 20, 2020

Hygienists Are the Real MVP’s of Dentistry

, February 6, 2020

Living, Learning, & Leadership with Dental Practice Heroes

, February 3, 2020

Straight Talk About DSO Transactions with Brannon Moncrief

, January 30, 2020

The ‘D’ Word – Why Debt Isn’t Always Bad

, January 23, 2020

The Insurance Conundrum

, January 9, 2020

2020: Your BEST Decade Yet

, January 2, 2020

Leadership with Dr. Jenny Perna

, December 19, 2019

Traveling Dentistry with Dr. Dustin Pfundheller

, December 12, 2019

Leaning In: A Fireside Chat with Marc Hodulich

, November 21, 2019

Working For A “Why” with Ericka Pierce

, November 14, 2019

Dental Tech with Dr. Aaron DeForest

, November 7, 2019

The Entrepreneur’s Mentor Patrick Bet-David

, October 3, 2019

Smartest in the Room

, September 19, 2019

Navigating Dental Economics, Strategies for Thriving in a Recession, Cyberhacks and Unpaid Associates

, May 23, 2023

Maximizing Marketing, Debunking Myths, and Sharing Hard Truths

, May 3, 2023