Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

Text ‘bulletproof’ to 33777 to stay in the know about all things Bulletproof, and buy the book HERE!

Bulletproof Dental Practice Podcast Episode 157

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Guest: Laura Hatch 

Key Takeaways  

  • Introduction
  • Front Office Rocks
  • Importance of Front Office Team
  • “Walk a Mile in My Shoes” Challenge
  • We’ve Always Done it That Way 
  • Ideal Time for New Patient Call
  • Questions from a Patient’s Perspective
  • Delivering Happiness
  • Potential New Patient Calls
  • Respect the Phone, A Butt in a Chair
  • The Dual Close
  • Training, Guidelines, Scripting 
  • Systems & Speaking from your Heart
  • Dentists: Being Vulnerable, Being Leaders, Growing and Teaching
  • The “Why”
  • Importance of Training


Front Office Rocks 

Delivering Happiness book by Tony Hsieh 


If you don’t have bats, you can’t hit a homerun. -Dr. Boulden

In the absence of a system, people will create their own. -Dr. Boulden

The experience starts before the first phone call. -Laura Hatch

Give your team a reason to love you first. -Dr. Spodak

We don’t have to have it all figured out, we just have to learn and grow together. -Laura Hatch

Contact Peter & Craig

* No interviewee solicitations