Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch
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Bulletproof Dental Practice Podcast Episode 157
Hosts: Dr. Craig Spodak & Dr. Peter Boulden
Guest: Laura Hatch
Key Takeaways
- Introduction
- Front Office Rocks
- Importance of Front Office Team
- “Walk a Mile in My Shoes” Challenge
- We’ve Always Done it That Way
- Ideal Time for New Patient Call
- Questions from a Patient’s Perspective
- Delivering Happiness
- Potential New Patient Calls
- Respect the Phone, A Butt in a Chair
- The Dual Close
- Training, Guidelines, Scripting
- Systems & Speaking from your Heart
- Dentists: Being Vulnerable, Being Leaders, Growing and Teaching
- The “Why”
- Importance of Training
References
Delivering Happiness book by Tony Hsieh
Tweetable
If you don’t have bats, you can’t hit a homerun. -Dr. Boulden
In the absence of a system, people will create their own. -Dr. Boulden
The experience starts before the first phone call. -Laura Hatch
Give your team a reason to love you first. -Dr. Spodak
We don’t have to have it all figured out, we just have to learn and grow together. -Laura Hatch
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