Patient Retention is the Key to Growth

| December 23, 2020

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Bulletproof Dental Practice Podcast Episode 184

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

New patients are VERY important, but almost more important is focusing on KEEPING Patients. Here are 7 ways to ensure your patients stay:

  • 1) The Post-Op Call
  • 2) Your Level of Communication – MAKE IT EASY!
  • 3) What would CARVANA Do? Increase the Patient Experience
  • 4) Be the Uber/Amazon of Dentistry
  • 5) Be Efficient with Your Patients’ Time
  • 6) Creating a Safe Environment in a Covid World
  • 7) Stand for Something & Have Patients That Align with Your Values

References:

FREE Bulletproof book

Tweetables:

New patients are not the only metrics we should be focusing on. -Dr. Peter Boulden

Numbers should be accurate. -Dr. Craig Spodak

Bad news gets worse with time. -Dr. Craig Spodak

Be worthy to be talked about. -Dr. Craig Spodak

Time is a thing that we can never get back. -Dr. Peter Boulden

Perception is reality. -Dr. Craig Spodak

Stand for something and have people resonate with your business. -Dr. Craig Spodak

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