M.A.S.T.E.R. Your Presentation with Dr. Chris Ramsey part 2

Bulletproof Dental Practice Podcast Episode 29

Hosts: Dr. Peter Boulden & Dr. Craig Spodak

Guest: Dr. Chris Ramsey / Co-owner of Ritter & Ramsey

Key Takeaways:

  • Take care of your team. Your team will take care of your patients, and your patients will take care of our profits.
  • Strive to be the best. You don’t have to be the best in the WHOLE world, but be the best in YOUR world.
  • Success isn’t the same for everyone. Define what success means for you.
  • Make sure you can answer the question “Why do people choose to come to your office?” Make sure you define your answer and clarify that vision with your team.
  • Achievement is not always related to fulfilment.
  • Chris Ramsey created a lecture program called M.A.S.T.E.R., dedicated to teaching people how to be great at what they do and do more of the dentistry they love.
  • Mindset – The conscious, unconscious, and subconscious parts of your brain.
    • Your brain is working like a hard drive, storing information randomly.
    • Typical dental experiences are usually TERRIBLE. It’s uncomfortable, can be painful, and is filled with bad news.
    • You have to make the dental experience positive – start with a positive, and end with a positive.
  • Addressing Choice – dentists have to stop overwhelming patients with too many options.
    • When it comes to choices, more is not better.
    • Influence people so they feel like the decisions they make are their own.
      • Use body language for subconscious influencing.
      • People remember most the last thing you told them.
      • The sequence you use in presenting options matters.
    • Storytelling – Approach as if you’re getting ready for a TED talk. There is an art to storytelling.
      • Craft a message map.
      • People make decisions based on emotions.
      • Use a voice recorder to really listen to what you say and how you say it.
      • Dentistry is not a commodity, it’s a service.
    • Training the Eye – Learn how to read body language.
      • Women are innately better at reading body language than men.
      • Strangers read each other at an accuracy of 20%. You can’t guess people’s reactions solely by first impression.
      • Scratching the neck indicates “I don’t really agree.”
      • Playing with hair is subconscious calming tactic.
      • Arms crossed could mean a million things, don’t assume it’s nervousness. Look at their hand position. If fists are clenched they are defensive.
      • See no evil, hear no evil, speak no evil; touching their mouth/face, rubbing of eyes, rubbing/touching their nose, or touching of ears indicates anxiety or covering of truth.
      • Someone turning their torso towards you invites you into the conversation. If they turn away it’s a cue they might not want to talk to you at the moment.
      • Don’t rely on people’s faces to tell you the truth. Read their body cues instead.
      • Pay attention to the clues and craft your message accordingly.
      • Look for pacifying behaviors, assess what made them nervous, alter the conversation and move it back to neutral. Once there aren’t any more pacifying behaviors, stop talking.
    • Expectation – Why do things cost what they do? Is your product worth what you charge?
      • It’s all psychological, it’s all about the experience.
      • Trigger effect is something intangible that triggers you to say something is valuable.
      • Attention to detail is important.
    • Recognizing Persuasion – Social perception and influence is incredibly important to your business.
      • Search out the easy & right things to do for people. Those things go far to prove your value and create customers for life.
      • Reciprocation rule; do unexpected things for people and they will reciprocate.
      • Why spend money trying to get new patients who you don’t know rather than spend money on patients you already have? Invest in your patients.
    • Every person that comes through your door wants to feel a connection. You and your team should do everything you can to foster that connection. Make it about them.



I don’t think anybody listening to this podcast ever wakes up, stretches, and says “I can’t wait to be mediocre today!” – Dr. Chris Ramsey

Success isn’t the same for everyone. Define what success means for you. – Dr. Chris Ramsey

Take care of your team, your team will take care of your patients, and your patients will take care of our profits. – Dr. Chris Ramsey

If you can’t explain it simply, you don’t understand it well enough. – Albert Einstein

It’s time to start trying new things, and start failing. – Dr. Chris Ramsey

Failure is just a seminar. A mistake is just a learning experience. – Dr. Craig Spodak

Your practice is not stagnant, that is a myth. You’re either growing, or you’re dying. – Dr. Chris Ramsey

Every person that comes through your door wants to feel a connection. – Dr. Chris Ramsey


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