Great Teams Start with Great Leadership w/Erika Pusillo

Bulletproof Dental Practice Podcast Episode 25

Hosts: Dr. Peter Boulden & Dr. Craig Spodak

Guest: Erika Pusillo / Practice Optimizer @ Spodak Dental Group

Key Takeaways:

  • Running a 4-person office is quite different than running a 40-person team, the key is having the right leadership for your team.
  • Every new stage in your life requires a different version of you.
  • Seek areas that need improvement and try to optimize those areas.
  • Leadership is essential for practice growth, having one person running the whole show can lead to breakdowns.
  • Leadership is bringing other people around you up and into ownership.
  • Nothing will ever be perfect. Start and try, if it doesn’t work the first time then identify what that is and change it. If it does, then multiply those things that work great.
  • The goal is to allow team members to think for themselves, with leadership’s guidance on best practices to get results.
  • Writing down your vision and sharing it creates a snowball effect. Your whole team will be inspired and empowered.
  • Any relationship that is transactional is not a good relationship.
  • Raises should be based on contributions to the practice and producing results, not simply showing up and doing your job.
  • Any practice’s greatest asset is its human capital.
  • The first step in making sure everyone is aligned with the practice’s values is to define your vision and include the team in your goals. Have the team be a part of the decision-making process.
  • Set goals and attach a metric to them. Make sure your team is motivated and ahead of the game to achieve those metrics.
  • Drive your team to be hungry for knowledge and give them leeway to seek knowledge in many different forms.
  • Is there one person already in your business that thinks and acts like a stakeholder? Help them develop their leadership skills.
  • Mastermind with your team. Reward and recognize when the team is doing things right.
  • Great leadership isn’t when the leader has all the answers, it’s when they recognize they need other people and their experiences for the greater benefit of the team.

Resources Mentioned:

GOTT Summit

Bonnie Hickson – The Progressive Dentist

Chuck Blakeman – Why Employees Are Always A Bad Idea

Chuck Blakeman – Making Money is Killing Your Business

Dave Logan, John King, & Halee Fischer-Wright – Tribal Leadership

Napoleon Hill – Think and Grow Rich

Jim Collins – Good To Great

Liz Wiseman – Multipliers


Management has to happen; it just has to come from inside. – Dr. Craig Spodak

Managers are focused on the process; leaders are focused on results – Dr. Craig Spodak

The leader’s job is to ask really good questions, if you’re not getting the answer you want, change the question. – Erika Pusillo

Work is not just for money, it’s for fulfillment. – Dr. Craig Spodak

We don’t get where we are as individuals by ourselves. – Dr. Peter Boulden

Everyone wants to work for a company that is not plateauing, but growing. – Dr. Peter Boulden

Employees are all stakeholders in your business. – Dr. Craig Spodak

The lives of a lot of people are attached to the decisions that you make. – Dr. Peter Boulden

You get more of what you praise. – Dr. Peter Boulden

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu


State of Dentistry

, May 2, 2024

Who’s Got the Monkey

, April 17, 2024

Enrolling More Dentistry

, April 17, 2024

Freedom of Direction

, March 8, 2023


, November 23, 2022

Bulletproof Storytime

, May 18, 2022

Mastermind Announcement

, May 14, 2022

Reduce the Friction

, March 30, 2022

Heroin and a Salary

, December 22, 2021

How it Started, How it’s Going

, December 10, 2021

All things Real Estate – Part 2

, November 24, 2021

All Things Real Estate – Part 1

, November 17, 2021

How To Talk To Your Team

, November 3, 2021

Your Revenue Doesn’t Matter

, October 21, 2021

Summit Wrap Up 2021

, July 28, 2021

Debt Repayment Methods

, June 16, 2021

Bottlenecks to Revenue

, June 9, 2021

The Bulletproof Pathway

, March 17, 2021

Comfort Zone & Lifestyle Creep

, February 17, 2021

1 VS. 5 Locations

, February 10, 2021

Team Alignment is EVERYTHING

, February 3, 2021

Work As Hard As You Can

, December 9, 2020

Becoming a Thoroughbred

, November 27, 2020

Dealing with Upset Patients

, October 22, 2020

Team Compensation Negotiations

, September 17, 2020

The Risk of Burnout

, September 9, 2020

When to Expand

, August 27, 2020

Don’t Blow Your Ask

, July 16, 2020

Your Last Dance

, June 2, 2020

Looking for Silver Linings

, April 7, 2020

HR Answers in a Corona World

, March 19, 2020

The Summit Recap

, March 3, 2020

Dr. Baird is BAAACK!

, February 20, 2020

The Insurance Conundrum

, January 9, 2020

2020: Your BEST Decade Yet

, January 2, 2020

Leadership with Dr. Jenny Perna

, December 19, 2019

Smartest in the Room

, September 19, 2019