Patient Retention is the Key to Growth

Text ‘bulletproof’ to 33777 to stay in the know about all things Bulletproof, and buy the book HERE!

Bulletproof Dental Practice Podcast Episode 184

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

New patients are VERY important, but almost more important is focusing on KEEPING Patients. Here are 7 ways to ensure your patients stay:

  • 1) The Post-Op Call
  • 2) Your Level of Communication – MAKE IT EASY!
  • 3) What would CARVANA Do? Increase the Patient Experience
  • 4) Be the Uber/Amazon of Dentistry
  • 5) Be Efficient with Your Patients’ Time
  • 6) Creating a Safe Environment in a Covid World
  • 7) Stand for Something & Have Patients That Align with Your Values

References:

FREE Bulletproof book

Tweetables:

New patients are not the only metrics we should be focusing on. -Dr. Peter Boulden

Numbers should be accurate. -Dr. Craig Spodak

Bad news gets worse with time. -Dr. Craig Spodak

Be worthy to be talked about. -Dr. Craig Spodak

Time is a thing that we can never get back. -Dr. Peter Boulden

Perception is reality. -Dr. Craig Spodak

Stand for something and have people resonate with your business. -Dr. Craig Spodak

Blog

Freedom of Direction

, March 8, 2023

ALWAYS BE RECRUITING

, November 23, 2022

Bulletproof Storytime

, May 18, 2022

Mastermind Announcement

, May 14, 2022

Reduce the Friction

, March 30, 2022

Heroin and a Salary

, December 22, 2021

How it Started, How it’s Going

, December 10, 2021

All things Real Estate – Part 2

, November 24, 2021

All Things Real Estate – Part 1

, November 17, 2021

How To Talk To Your Team

, November 3, 2021

Your Revenue Doesn’t Matter

, October 21, 2021

Summit Wrap Up 2021

, July 28, 2021

Debt Repayment Methods

, June 16, 2021

Bottlenecks to Revenue

, June 9, 2021

The Bulletproof Pathway

, March 17, 2021

Comfort Zone & Lifestyle Creep

, February 17, 2021

1 VS. 5 Locations

, February 10, 2021

Team Alignment is EVERYTHING

, February 3, 2021

Work As Hard As You Can

, December 9, 2020

Becoming a Thoroughbred

, November 27, 2020

Dealing with Upset Patients

, October 22, 2020

Team Compensation Negotiations

, September 17, 2020

The Risk of Burnout

, September 9, 2020

When to Expand

, August 27, 2020

Don’t Blow Your Ask

, July 16, 2020

Your Last Dance

, June 2, 2020

Looking for Silver Linings

, April 7, 2020

HR Answers in a Corona World

, March 19, 2020

The Summit Recap

, March 3, 2020

Dr. Baird is BAAACK!

, February 20, 2020

The Insurance Conundrum

, January 9, 2020

2020: Your BEST Decade Yet

, January 2, 2020

Leadership with Dr. Jenny Perna

, December 19, 2019

Smartest in the Room

, September 19, 2019