Dealing with Upset Patients

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Bulletproof Dental Practice Podcast Episode 176

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

  • Introduction
  • Values
  • Verbiage Is Everything
  • Validate Concerns
  • Post-Operative Call
  • Respond To Every Review
  • Alignment
  • Team First

References

Bulletproof Dental Practice

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Communication is either a loving response or a cry for help. Dr. Craig Spodak

People just want to be understood. Dr. Peter Boulden

Payback is best served cold. Dr. Peter Boulden

Contact Peter & Craig

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